M
Marisol J.
New Google review · Just now
“Dr. Whelan and the whole front desk made my whole family feel cared for. Five stars all day.”
Pay only on results · Done-for-you · Built for healthcare
applaud reaches out to every patient after their visit, asks for the review in the moment they're happiest, and routes anything unhappy to a private inbox instead of a public one-star. You pay only when a review actually lands.
HIPAA-aware outreach + BAA
We handle the EHR setup
Humans, never chatbots
Trusted by independent practices and growing groups
Cedar Park DentalLakeside Family PracticePinecrest DermatologyNorth Valley MedspaBelmont PediatricsRiverbend OrthopedicsSummit VisionAtlantic ENT GroupHarbor Women's HealthMagnolia Smiles
The deal
Pay only when a real review actually lands.
No setup fee. No integration fee. No monthly platform tax. You pay a flat rate per posted Google review — and not a cent if we don't deliver. That's the whole pricing model.
- $0 to install and integrate your EHR
- $0 to train the outreach script
- $0 in monthly software fees
- $0 if zero reviews post that month
- Cancel any month, no penalty
- BAA signed before kickoff
0%
of patients check reviews before booking a new provider
0.7×
more new patient bookings at 4.5★ vs 3.5★ rated practices
0%
average visit-to-review conversion on applaud
0
negative reviews ever routed publicly by accident
The platform
A review engine. Not a review tool.
Most software hands your front desk another tab to manage. applaud quietly does the outreach end-to-end, then reports exactly what it did and who needs a human touch.
Human callers, not chatbots
Our trained outreach specialists call every patient on your behalf, through our dedicated review network. Warm, on-brand, framed as a quick courtesy check on the visit — never a marketing ask.
SMS + email that actually lands
Healthcare-tuned templates sent from pre-warmed numbers across every state. Deliverability is tested weekly so your messages don't land in spam.
Happy goes to Google. Unhappy stays private.
Sentiment routing pushes five-star intent straight to your GBP, and pulls anything below four into a private inbox your manager owns.
Per-provider funnel
See Visit → Conversation → Promised → Posted for every provider, location, and week.
HIPAA-shaped from day one
BAA on every plan. No PHI in templates. SOC 2 Type II in motion.
EHR-native, no IT lift
We do the Epic, Athena, eClinicalWorks, NextGen, Dentrix, Eaglesoft, or Open Dental setup. You sign one BAA and watch it work.
Done for you
You don't install us. We install us.
Nobody on your team becomes the “applaud admin.” Onboarding is a single hour with your practice manager. Then we go quiet and just deliver reviews.
- 01
EHR & PM integration
Epic, Athena, eClinicalWorks, NextGen, Dentrix, Eaglesoft, Open Dental — we do the connection.
- 02
Our number pool, our review team
We bring the phone numbers and a trained outreach team that already knows how to ask. You don't manage carriers, warm up senders, or hire callers — we just start generating reviews.
- 03
Bespoke scripts, our research
Every script is built around your practice and your patients — backed by our research across thousands of healthcare review conversations. Designed for the highest five-star yield without sounding like a marketing ask.
- 04
Caller staffing + training
Dedicated human callers, US-based, trained on your practice's tone and pace.
- 05
Realtime AI coaching, every call
Every call is analyzed live by our AI — tone, sentiment, hesitation, drop-off points. Reps get feedback in the moment and scripts evolve continuously. Your conversion compounds without anyone in your practice lifting a finger.
How it works
Set it up once. Watch your ratings move every week.
01
Sync your visits
Plug into your EHR or practice management. Completed visits start flowing hourly — or instantly with webhooks.
02
We reach out, the right way
Inside healthcare-appropriate windows, our specialist outreach team calls every patient on your behalf — through our dedicated review network. SMS and email follow up the misses.
03
Reviews land where you want
Patients click one pre-filled link and post directly to your Google Business Profile — or any review destination you pick (Yelp, Healthgrades, Vitals, your own page). Anything that smells unhappy never gets near the public.
04
Reporting, however you want it
Realtime alerts via Slack, email, or SMS the moment something matters. Weekly roundups and a standing call with your dedicated account manager keep the big picture clear. Whatever rhythm your team actually opens.
Trust & HIPAA
Built for healthcare, not adapted to it.
applaud started inside a healthcare-facing operation, not in a generic SaaS lab. The compliance posture isn't bolted on — it's the whole product's spine.
Built for the room, not the inbox
Guardrail
BAA on every plan
Signed Business Associate Agreement included with the trial. Not an add-on.
Guardrail
PHI never leaves your EHR
We sync the minimum necessary: name, phone, visit date, provider. Nothing clinical, ever.
Guardrail
Audit log of every touch
Every call, message, route decision logged with timestamps. Your compliance team can pull it any day.
Guardrail
Consent-honored outreach
Opt-outs respected instantly across channels. No SMS without prior consent on file.
From the field
Practices that ditched begging.
“We went from begging the front desk to ask, to forgetting we needed to. Reviews tripled in the first ninety days.”
Dr. Sarah Whelan
Owner, Cedar Park Dental — 3 locations
“The thing that sold me was the unhappy-patient routing. We caught two issues we'd have lost a one-star to.”
Dr. Marcus Liang
Lead Physician, Lakeside Family Practice
“Applaud was running the same afternoon. I expected a project. It was a Tuesday.”
Riley Patel
Practice Administrator, Pinecrest Dermatology
Pricing
Pay per review. Nothing else.
No setup. No platform fee. No integration fee. You pay a flat rate for each Google review we actually generate — and zero in months we don't deliver.
Most practices choose this
Practice
$85per posted review
Multi-provider practices ready to add human dialing.
- Trained dialer agent included
- Per-provider leaderboards
- Negative-feedback routing inbox
- Up to 3 locations, 3 EHR integrations
- Realtime AI call analysis + coaching
Network
VolumeDSOs, MSOs, multi-location groups
Hospital systems and multi-state networks.
- Custom per-review rate by volume
- Dedicated dialer team + named manager
- Multi-location reporting
- SSO, SOC 2 reporting, custom BAA terms
Your next twenty reviews are sitting in your EHR right now.
Twenty minutes on a call. We'll walk through your visit flow and tell you exactly what to expect in the first ninety days. You pay only if reviews land.