Other solution
The survey link
A link in a follow-up email nobody opens
- Sent to an inbox, read by almost nobody
- A score, with no idea what caused it
- Nothing happens when someone is unhappy
Patient experience intelligence
Hear everypatient.
Robin follows up with every patient after their visit, in your practice’s name. You learn how it actually went — and the good visits become the reviews that bring the next patient in.
HIPAA-first · BAA on every account · EHR-native
Built for
Overview
What most practices are sold.
Two of these are the reason your review score has not moved in a year. The third is the only one that doesn’t gate.
Other solution
The gated funnel
Ask how it went, then only send the happy ones to Google
- Review gating — the practice that the FTC came after
- Your rating stops meaning anything
- The complaint still ends up public, later
Our solution
Robin
A real conversation, in your name, with everyone
- A text they actually answer, because it reads like you
- Every patient invited, nobody screened out
- The unhappy ones reach you first, privately
- Themes, in their words — not just a number
The surface
Everything a practice actually touches.
In your name
The patient never sees applaud.
The message, the number and the follow-up all belong to the practice.
Every patient
No one screened out.
A text, not a survey
Privately
Bad visits reach you first.
Read, not counted
Themes in their own words.
A model reads every conversation, so you learn what caused the score.
Signed before a single text
One patient, end to end
What happens after your patient leaves.
01 · the moment
She already has an opinion. Nobody ever asks for it.
2:16pm · ten minutes after she left
2:14pm · appointment ends
2:15pm · she gets in the car
2:16pm · nobody asks her anything
02 · the message
Robin texts her, in your practice’s name. She answers.
Never applaud’s name. Yours.
Hi Maya — thanks for coming in today. How did we do?
Honestly really good. Front desk were lovely.
03 · the fork
Every patient. Same invitation. Nothing gated.
Good visits go to Google. Bad ones come to you first.
One tap, while it is still fresh.
04 · the pattern
You stop guessing. Themes, not a number.
Illustrative — your own data, weekly.
Hear it yourself
This is the voice your patients hear.
Press the button and talk out loud. Robin answers questions about applaud from the same fact sheet our text chat reads — no script, no sales pitch, and nothing here is a recording. You will need a microphone; the session ends after three minutes.
Robin
Ready when you are
Talk to Robin. Out loud.
Our own voice AI. Ask her anything about applaud, and cut in whenever you like.
microphone required · 3 minutes
The conversation
awaiting input
ready when you are
Press start and allow the microphone. Ask her anything about applaud.
How it works
What actually happens, in plain terms.
After a visit, every patient gets a short message from your practice asking how it went. What they say comes back to you in plain words — and the ones who had a good day are invited to say so on Google.
A text first, a call if they would rather talk
Some patients answer a text in seconds. Others would sooner say it out loud, so a voice call follows when it helps. Nobody on your team has to chase either one.
Read, not just scored
Every reply is read in full, so you get the reason behind a rating in the patient's own words instead of a number nobody can explain.
It arrives in your practice's name
The message comes from your practice, with your name on it. Patients are answering the people who just looked after them, which is why they answer at all.
Compliance and security
The BAA is signed before we text a single patient.
BAA on every account
Signed before a single patient is contacted — ours to you, and down our vendor chain.
Minimum-necessary data
First name, phone, visit date. No charts, no diagnoses, no notes. Encrypted at rest.
Opt-outs honored instantly
STOP works in under a second, quiet hours respected in the patient’s own timezone.
The details live at HIPAA & BAA.
Integrity
Every patient gets the same invitation.
Nothing gated.
Review gating — inviting only the happy patients and quietly burying the rest — is what the FTC treats as deception, and the practice carries the risk. We refused to build it. That refusal is not a limitation of the product. It is the product. Robin sends one invitation, the same one, to everyone — and the number you end up with is worth having, because it’s true.
One messageSame invitationEvery patient
FAQ
Common questions
“My front desk already asks.”
For every 100 patients, ~70 would review you and ~7 do. Your front desk is busy taking care of people and taking payments. The gap isn't effort — it's a system that asks every patient, every time, at the right moment.
“What if a patient had a bad visit?”
They get the same invite (gating is against Google's review policies and we don't do it) — but their feedback also routes privately to you first, so you can fix it like the owner you are.
“Is this HIPAA-okay?”
BAA on every account, minimum-necessary data, encrypted at rest, audited access. Compliance isn't a feature here; it's the chassis.
“How does it get my patient list?”
It connects to the systems you already run — EHR / practice-management integration or a simple API — and works off completed visits. No spreadsheets to maintain, no new software for your team to learn.
“How fast do reviews show up?”
The first invites go out the day you connect. Most practices see their first posted reviews inside the first two weeks — recency is exactly what Google rewards.
“What's the catch?”
There isn't one. If no review posts, no invoice exists. We only make money when Google says you earned it. No monthly fee, no setup cost, no minimum term — cancel any month.
First light
Wake up to what your patients really think.
About a minute for the audit — twenty minutes with a founder if you want one. Your existing patient list does the rest.
Or run any of our three free tools
Pay only when a review posts. Cancel any month. HIPAA-first, always.